FAQs

Most major credit and debit cards are accepted. We also accept Apple Pay, Google Pay, and Shop Pay.

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the left of the page when browsing products to quickly find the right items.

Once you have found a product you like...

1. Select the size and colour, and click 'add to cart'.
2. Your cart shows the items you have chosen. You can edit and remove items here.
3. When you are ready to place your order, you can click 'checkout'.
4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.

On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

If your order hasn't been dispatched, you can request a cancellation by contacting us as soon as possible through our contact form and selecting 'Cancelling an order' from the query topic. Please note that if your order is already processing at our warehouse, we can't guarantee cancellation before dispatch.

Your items may have been shipped in separate parcels. Please check your dispatch confirmation or account for more details.

If your order was sent in multiple parcels, you'll see multiple tracking numbers. Click each one to view full tracking details for each parcel.

If any item is missing, please contact us with your order number and the item details.

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

Please see our estimated order delivery dates here.

To track your order, log in to your account, select the relevant order, and click the tracking link. Tracking becomes available once at least one item has shipped, with the fulfillment status showing 'Partial' or 'Fulfilled'.

Once shipped, tracking details for each parcel will be accessible — click on them to view full tracking information.

Alternatively, you'll receive a dispatch notification email for each parcel sent, including tracking details.

For UK deliveries, we use Royal Mail tracked delivery. Larger orders will be delivered by Yodel or DPD.

For international deliveries, we use a tracked courier service via UKP or Seven Senders, with the final mile courier depending on your location — this information will be available through your tracking link.

Delivery costs £4.99, or is free for orders over £200.

We are unable to offer express delivery.

A full list of shipping destinations can be found here.

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.

Please open a return and our customer service team will get back to you with further instructions.

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

Return the item(s) by opening a return.

Find the new item and purchase that as a new order.

We aim to process your return and refund as quickly as possible. Refunds typically take 5-10 working days after we receive your return.

If you're concerned about a delay, please contact us with your order number and returns tracking number so we can investigate.

If your item is faulty upon arrival, please contact us for a free return.

If a problem arises after use, contact us as soon as you notice it. We’ll need the following details:

• Your order number
• Photos of the item and the fault (reply to the auto-response email with these)
• A description of the issue and how it occurred
• Any other relevant information (e.g. if the item has been washed/dried and how)

If your claim is accepted, we’ll arrange a refund or replacement if stock is available.

You can find the size guide on each product page above the 'Add to cart' button — just look for 'Size guide.'

You can also find all our size guides here.

If you're between sizes, choose the larger size for a looser fit or the smaller size for a more athletic fit.

Should you wish to close and delete your account, please contact us and we will delete your personal details and account as requested.

We don't currently sell gift cards or vouchers.